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Tafelmusik Shop FAQ

 

General Tafelmusik Shop FAQ

 

General Tafelmusik Shop FAQ

 
1. What's the best way to find what I'm looking for?
The Tafelmusik shop can be searched by release date, top sellers, composer, title and by compilations. You can also conduct a keyword search.
 
 
2. My order was shipped, but it hasn't arrived yet. Where is it?
Shipping within Canada normally takes 1-3 weeks. US orders can expect 3-6 weeks for delivery. International orders (shipping outside of Canada) please allow from 4-8 weeks for delivery. Please contact Martin or Derek in the Box Office at 416.964.6337 if you have not received your order within this time frame.
 
 
3. I need to return one or more items from my order. How do I arrange for a return?
Once your order has been placed you have 24 hours to contact our Box Office and make any adjustments. If your items have already shipped, please wait until you receive them before contacting the Box Office at 416.964.6337. 
 
Box Office Hours:  Mon to Fri 10am - 1pm and 2pm - 6pm EST
 
 
4. How do I cancel or make changes to my order?
Once your order has been placed you have 24 hours to contact our Box Office and make any adjustments. If your items have already shipped, please wait until you receive them before contacting the Box Office at 416.964.6337. 
 
Box Office Hours:  Mon to Fri 10am - 1pm and 2pm - 6pm EST
 
 
5. Did my order go through?
If you received a confirmation email, your order has been received. If you are unsure please contact the Box Office at 416.964.6337 
Box Office Hours:  Mon to Fri 10am - 1pm and 2pm - 6pm EST
 
 
6. Does Tafelmusik ship outside of the U.S. and Canada?
 
Yes! Tafelmusik Shop ships world-wide. 
 
7. How much do you charge for shipping? 
 
Shipping fees are as follows:
  • Within Canada: $2.94*
  • United States: $4.99*
*CAD. 13% HST included. Prices are calculated per items being shipped.
 
8. How do I contact Customer Service?
Our Box Office staff are happy to assist you by calling 416.964.6337.
Box Office Hours:  Mon to Fri 10am - 1pm and 2pm - 6pm EST
Email: recordings@tafelmusik.org