Ticket Policies
 
Tafelmusik Box Office

Ticket Policies

If you have questions after reviewing the policies below, please contact our Box Office at 1 (833) 964-6337, or email tickets@tafelmusik.org.

Please note that live concerts are subject to Tafelmusik’s Health and Safety Policy, as well as the policies of the venue. Please click here to find out more.

Please also note that live concert ticket information refers to performances at Jeanne Lamon Hall, Trinity St-Paul’s Centre. Please contact the appropriate venue for information about concerts in other spaces.
 

Your Order

All sales are final. Payment is processed upon receipt of order, after which there are no cancellations or refunds. It is the responsibility of the ticket holder to check your ticket for the correct performance, day of the week, and start time. Program and artists are subject to change without notice, single ticket prices are subject to change.

Tafelmusik regrets that it cannot accept conditional orders, and all seating requests are subject to availability and are not guaranteed. Unauthorized re-sale of tickets is prohibited, and may result in tickets becoming void without notice. Tafelmusik is not responsible for tickets purchased through any unauthorized sales channel, and such tickets cannot be honoured.

All ticket prices include HST and single tickets are subject to a $3.00 service fee. Accepted methods of payment are: Visa and Mastercard.

Conditions of sale: Ticket holder acknowledges and agrees to assume all risks incidental to any event for which this ticket was issued, whether occurring before, during, or after such event. Due to the nature of digital performances, it is not possible to predict when technical difficulties may occur. Please read our Technical Support Disclaimer for information on technical support. Tafelmusik reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable.
 

Live Concert Tickets

Upon completion of your order, you will receive an order confirmation by email. Mobile tickets are sent by email, which you will be required to scan for entry into the concert. If you would like to receive a Print-at-Home ticket or pick up a physical ticket from the Box Office, please selection this option during checkout. Please note that for physical tickets picked up at the Box Office, a $1.00 fee/per ticket will be applied to your order. It is recommended you arrive at least one (1) hour before the concert begins to pick up your ticket(s).
 

Live Concert Ticket Returns

For the 2021/22 season only, we are pleased to offer ticket donations to single ticket buyers feeling unwell who are not able to attend your performance or give your ticket to a friend. You will receive a tax receipt for the amount of your ticket. If you cannot attend your performance and would like to donate your ticket, please contact the Box Office prior to your performance start time at tickets@tafelmusik.org or 1 (833) 964-6337. Ticket donations will not be offered after the performance has begun.
 

Ticket Exchanges

Please note that live or digital concert ticket exchanges are not available for the 2021/22 season.
 

Digital Tickets

Please note: when you purchase your digital ticket or Digital Season Pass, you will receive unique links and passwords by email to access the concert or event. This secure link is your virtual ticket to watch the broadcast. Please do not share or redistribute this link.

The ticket holder is responsible for providing Tafelmusik with an accurate email address in order to receive their digital tickets. Emails may sometimes be delivered to a promotions, spam, or junk folder—please search across all folders if you cannot find your email, and mark the email address tickets@tafelmusik.org as “safe”. If you do not receive our emails, please contact the Box Office.

Upon completion of your purchase, you will receive an order confirmation email which will contain your link and password to the concert or event. One week prior to the premiere of an online concert or event, you will receive a reminder email, and you will receive an information email the day of a premiere.

Read our Digital Season Pass Terms and Conditions here.
 

Accessing Digital Performances

Tafelmusik digital content is accessed through a digital streaming service. In order to access this service, an internet connection is required, as well as a personal computer, portable media player, or other device that meets the established system and compatibility requirements. Compatible devices are subject to change.

The cost of an internet connection and compatible device is at the user’s expense.

Tafelmusik is not responsible for a user’s inability to access a performance due to matters related to internet connection or the use of incompatible devices or software. Refunds or exchanges will not be available in these matters. If Tafelmusik is unable to deliver the concert or event in a fashion deemed internally satisfactory, patrons will be contacted and informed of their options.

Access to digital performances is intended for the purchaser and their household. Beyond a user’s household, a user may not transfer, copy or display digital content; sell, rent, lease, distribute, or broadcast any right to the digital content; remove any proprietary notices or labels; attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used by Tafelmusik; or use the streaming service or digital content for any commercial, unintended, or illegal purpose.

For more information on how to access our digital performances, please visit our How To Access page here.

Visit and read our Technical Disclaimer here.
 

Live Concert Etiquette

All patrons attending Tafelmusik concerts or events are required to wear a mask at all times. For more information on our Health & Safety policy, please click here.

Flash photography and video/sound recording of any kind, including from a cell phone, is prohibited.

In consideration of those with allergies or sensitivities, please refrain from wearing perfume, cologne, or other scented products.

With the exception of water, food and beverage are not permitted in the concert hall. We encourage you to bring a reusable container for water.

Learn more about our Patron Code of Conduct here.
 

Children and Babes in Arms

Most of our concerts are recommended for children age 8 and above. Free and family specific performances may be created for younger children—please check concert pages for details.

For live concerts, all patrons, including children, must have a ticket for the performance. Children 15 years of age or under must be accompanied by and sat next to by an adult. Children should be able to sit quietly through the performance. Babes-in-arms will not be admitted.
 

Latecomers

Digital

Tickets to digital performances are available for sale until the premiere begins. If you join a digital performance or event after the premiere begins, you will be able to watch the performance or event in its entirety after the premiere concludes within the time allotted by your ticket type. Ticket holders are responsible for knowing the length of time they can access a performance or event.

Live

For the safety and comfort of all patrons and performers, latecomers are not permitted to enter the hall or be seated unless there is a suitable break in the performance. Late entry is at the discretion of the Front of House Manager.
 

Weather Policy

Tafelmusik is committed to honouring published performance schedules, and all performances will proceed as scheduled, regardless of weather conditions. Tickets not used due to inclement weather cannot be refunded. During inclement weather, please allow for plenty of extra travel time, and consider using public transit.
 

Accessibility Guides

Trinity-St. Paul's Centre

Everyone is welcome to enjoy music at Trinity-St. Paul's Centre, Jeanne Lamon hall, and as such we want to ensure that all visitors, patrons, and employees have equal access.

 At Trinity-St. Paul’s Centre, Jeanne Lamon Hall: Tafelmusik staff are committed to making every patron’s concert experience outstanding. Please contact the Tafelmusik Box Office at (416) 964-6337 to advise us of your needs in advance of attending a performance. The venue is wheelchair-accessible via a ramp on Bloor Street, and the Box Office has recently been refurbished to include an accessible ticket counter. There is no elevator in the building, but accessible seating is available on the ground floor. A barrier-free, gender-neutral washroom, which includes a motorized door, is available for use on the ground floor.

Limited Mobility

Trinity-St. Paul’s Centre, Jeanne Lamon Hall is wheelchair-accessible via a ramp at our Bloor Street entrance (north side of the building).  There is no elevator in the building, but accessible seating is available on the ground floor for patrons with limited mobility and their companion (to book this accessible seating, please contact our Box Office at tickets@tafelmusik.org or 1 (833) 964-6337. A barrier-free, gender-neutral washroom, which includes a motorized door is available for use on the ground floor .  Trinity-St. Paul’s also owns a wheelchair for use within the building.  Staff are available to assist you when needed; please just inform us and we are happy to help.

Service Animals and Support Persons

Service animals are welcome in all parts of our premises that are open to the public.  Special seating is also available for disabled patrons arriving with a service animal or a companion.  The ticket price for a support person will be discounted by 50%.

Allergies and Sensitivities

We ask that all visitors and employees be considerate of others who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne, or other scented products. Staff can accommodate patrons with allergies by switching their seats at the concert.  Please inform the staff on duty of your needs in case of a problem.

Communication

For patrons who are blind or have vision loss, program notes can be sent in Word format to those equipped with screen reader software.  Please contact us at info@tafelmusik.org or 1 (833) 964-6337 for this service.  Please note that all program material is available approximately one (1) week before the concerts in Word format.

Medical Emergencies and First Aid

Please notify a staff member immediately upon needing any assistance.  Trained professionals from St. John Ambulance are present at most Tafelmusik concerts at Trinity-St. Paul’s Centre, Jeanne Lamon Hall, and have training in First Aid, Cardio-Pulmonary Resuscitation (CPR), and have access to an Automated External Defibrillator (AED).

Other Venues

For information about the accessibility policies of other venues where we perform, please contact the Box Office at tickets@tafelmusik.org or 1 (833) 964-6337, or contact the venue where the concert is being held.