If you have questions after reviewing the policies below, please contact our Box Office at 1 (833) 964-6337, or email firstname.lastname@example.org.
For general information on Tafelmusik & digital performances, please read our FAQ.
For best practices and information on how to optimize your digital experience, please click here.
YOUR ORDER details
All sales are final. Payment is processed upon receipt of order, after which there are no cancellations or refunds. It is the responsibility of the ticket holder to check your ticket for the correct performance, day of the week, and start time. Program and artists are subject to change without notice, single ticket prices are subject to change.
Tafelmusik regrets that it cannot accept conditional subscription orders, and all seating requests are subject to availability and are not guaranteed. Unauthorized re-sale of tickets is prohibited, and may result in tickets becoming void without notice. Tafelmusik is not responsible for tickets purchased through any unauthorized sales channel, and such tickets cannot be honoured.
All ticket prices include HST and single tickets are subject to a $3.00 service fee. Accepted methods of payment are: Visa, Mastercard, American Express, and cheque.
Conditions of sale: Ticket holder acknowledges and agrees to assume all risks incidental to any event for which this ticket was issued, whether occurring before, during, or after such event. Due to the nature of digital performances, it is not possible to predict when technical difficulties may occur. Please read our Technical Support Disclaimer for information on technical support. Tafelmusik reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable.
Please note: when you purchase your digital ticket or subscription, you will receive unique links and passwords by email to access the concert or event. This secure link is your virtual ticket to watch the broadcast. Please do not share or redistribute this link.
The ticket holder is responsible for providing Tafelmusik with an accurate email address in order to receive their digital tickets. Emails may sometimes be delivered to a promotions, spam, or junk folder—please search across all folders if you cannot find your email, and mark the email address email@example.com as “safe”. If you do not receive our emails, please contact the Box Office.
Upon completion of your purchase, you will receive an order confirmation email. One week prior to the premiere of an online concert or event, you will receive a reminder email. Single ticket purchasers will receive an event access and information email two (2) days prior to the premiere.
Tafelmusik digital content is accessed through a digital streaming service. In order to access this service, an internet connection is required, as well as a personal computer, portable media player, or other device that meets the established system and compatibility requirements. Compatible devices are subject to change.
The cost of an internet connection and compatible device is at the user’s expense.
Tafelmusik is not responsible for a user’s inability to access a performance due to matters related to internet connection or the use of incompatible devices or software. Refunds or exchanges will not be available in these matters. If Tafelmusik is unable to deliver the concert or event in a fashion deemed internally satisfactory, patrons will be contacted and informed of their options.
Access to digital performances is intended for the purchaser and their household. Beyond a user’s household, a user may not transfer, copy or display digital content; sell, rent, lease, distribute, or broadcast any right to the digital content; remove any proprietary notices or labels; attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used by Tafelmusik; or use the streaming service or digital content for any commercial, unintended, or illegal purpose.
For more information on how to access our digital performances, please visit our How To Access page.
PLEASE NOTE: Due to the impact of COVID-19 and our new subscription structure, concert exchanges are currently unavailable. Please call 1 (833) 964–6337, leave a message at (416) 964–6337, or email firstname.lastname@example.org for more information.
PLEASE NOTE: Due to the impact of COVID-19 and our new subscription structure, ticket returns are currently unavailable. Please call 1 (833) 964–6337, leave a message at (416) 964–6337, or email email@example.com for more information.
Most of our concerts are recommended for children age 8 and above. Free and family specific performances may be created for younger children—please check concert pages for details.
Tickets to digital performances are available until the premiere begins. If you join a digital performance or event after the premiere begins, you will be able to watch the performance or event in its entirety after the premiere concludes within the time allotted by your ticket type. Ticket holders are responsible for knowing the length of time they can access a performance or event.
June 14–20, 2021: a virtual training program for advanced students and musicians. LEARN MORE