Concerts & Tickets

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Accessibility Guide

 

ACCESSIBILITY GUIDE

 
Everyone is welcome to enjoy music at Tafelmusik Baroque Orchestra and Chamber Choir, and as such we want to ensure that all visitors, patrons, and employees have equal accessibility.
 
At Trinity-St. Paul’s Centre, Jeanne Lamon Hall: Tafelmusik staff and volunteers are committed to making every patron’s concert experience the best it can be. Please contact the Tafelmusik Box Office at (416) 964-6337 to advise us of your needs in advance of attending a performance. The venue is wheelchair-accessible via a ramp on Bloor, and the Box Office has recently been refurbished to include an accessible ticket counter. There is no elevator in the building, but accessible seating is available on the ground floor. A wheelchair-accessible washroom is on the ground floor. 

LIMITED MOBILITY

Trinity-St. Paul’s Centre, Jeanne Lamon Hall is wheelchair-accessible via a ramp at our Bloor Street entrance (north side of the building).  There is no elevator in the building, but accessible seating is available on the ground floor for patrons with limited mobility and their companion (to book this accessible seating, please contact our Box Office at (416) 964-6337).  There is a wheelchair-accessible washroom on the ground floor.  Trinity-St. Paul’s also owns a wheelchair for use within the building.  Tafelmusik staff and volunteer ushers are available to assist you when needed; please just inform us and we are happy to help.

SERVICE ANIMALS AND SUPPORT PERSONS

Service animals are welcome in all parts of our premises that are open to the public.  Special seating is also available for disabled patrons arriving with a service animal or a companion.  The ticket price for a support person is equivalent to the discounted 65+ rate.
 

ALLERGIES AND SENSITIVITIES

We ask that all visitors and employees be considerate of others who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne, or other scented products.
Staff can accommodate patrons with allergies by switching their seats at the concert.  Please inform the staff on duty of your needs in case of a problem.
 

COMMUNICATION

For patrons who are blind or have vision loss, programme notes can be sent in Word format to those equipped with screen reader software.  Please contact us at info@tafelmusik.org or (416) 964-9562 for this service.  Although our services do not include Braille material, one of our volunteers would be happy to assist you by reading any information that would enhance your visit.  Please note that all programme material is available approximately two weeks before the concerts in Word format. 
 

MEDICAL EMERGENCIES and FIRST AID

Should anyone require assistance, our Front of House Manager is trained in First Aid and CPR.  Please notify a staff member immediately upon needing any assistance.  Trained professionals from St. John Ambulance are present at most Tafelmusik concerts at Trinity-St. Paul’s Centre, Jeanne Lamon Hall, and have training in First Aid, Cardio-Pulmonary Resuscitation (CPR), and have access to an Automated External Defibrillator (AED).
 

TRAINING FOR STAFF

Tafelmusik provides training to all front-of-house and box office staff as well as volunteers, including an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard’s plan.  
Basic training may also include:
Tafelmusik’s plan and policy related to the customer service standard;
An orientation tour of the venue and available facilities;
A workshop on identifying and assisting disabled patrons.
Staff is also informed when changes are made to Tafelmusik’s plan and given supplementary training if necessary.
 

FEEDBACK PROCESS

We encourage patrons with any questions, suggestions or comments regarding the way Tafelmusik provides services to people with disabilities to contact Martin or Derek at the Box Office by calling (416) 964-6337 or by writing to info@tafelmusik.org.  Letters may also be written to the following address:
 
Tafelmusik Baroque Orchestra
427 Bloor Street West
Toronto, ON  M5S 1X7
 
In the case of any complaints, they will ensure that any concerns will be sent to the appropriate department.  
Our staff take all feedback seriously and will respond as soon as possible.
 

OTHER TAFELMUSIK VENUES

For information regarding accessibility policies at our other fine venues, please consult the following links:
 
Accessible seating is available on the orchestra and first balcony levels, and may be purchased online, by phone, or in person. For more information please call the Weston Family Box Office at (416) 408-0208.
 
Accessible seating is available on both the orchestra and dress circle levels. For questions, please call the Toronto Centre for the Arts staff at (416) 733-0545
 
Please inform the customer service representative of your needs when you purchase tickets or call the Roy Thomson Hall Box Office at (416) 872-4255 for more information.